Last Updated: 2025
At Lotus Field Labs, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or interact with our AI-powered solutions. By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, company name, and billing details when you sign up or purchase services.
Usage Data: Information about how you interact with our website and services (e.g., pages visited, time spent, referring links).
Call Data: Information collected by our AI voice agents, including call recordings, transcripts, appointment details, and customer preferences.
Device Information: Browser type, IP address, operating system, and device identifiers.
2. How We Use Your Information
We use the information we collect to:
Provide, improve, and personalize our services.
Process payments and manage your account.
Respond to inquiries, support requests, and feedback.
Send you service-related updates, invoices, or promotional materials (if you opt-in).
Analyze performance, monitor usage, and enhance security.
Comply with legal obligations.
3. Sharing of Information
We do not sell your personal information. We may share your information only in these limited cases:
Service Providers: With trusted third-party providers (such as payment processors, scheduling integrations, or hosting services) who help us deliver our services.
Legal Requirements: When required by law, regulation, or valid legal process.
Business Transfers: If Lotus Field Labs is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
5. Data Security
We take reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the following rights:
Access and obtain a copy of the personal data we hold about you.
Request corrections or updates to inaccurate information.
Request deletion of your personal data, subject to applicable laws.
Opt out of marketing communications at any time.
To exercise these rights, please contact us at the email provided below.
7. Cookies & Tracking
We may use cookies and similar tracking technologies to improve website functionality, analyze trends, and deliver personalized content. You can control cookies through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
9. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our services after changes means you accept the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us: